Amacon Developments

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Cindy Jeon

My experience living at this property under Amacon’s management (Richmond, BC) was deeply disappointing and stressful. After they took over, renovations began, and my household faced significant challenges that ultimately led to us leaving. I want to share my perspective while sticking strictly to documented facts and my personal experience. During their inspections, representatives repeatedly criticized our unit for being "cluttered" (a claim we addressed by thoroughly cleaning). Despite reporting a toilet issue early on, repairs were delayed, resulting in water damage that worsened over time. During inspections, they examined private spaces like closets after we’d tidied, claimed our unit had odors (which we never received complaints about from neighbors or guests), and accused us of nonexistent pest issues—issues we’d proactively managed ourselves. Communication was consistently unprofessional. On multiple occasions, management entered our unit without proper notice, which was unsettling. During one interaction, tensions escalated unnecessarily: they raised their voices, accused us of physical contact (which did not occur), and threatened to involve authorities despite our calm attempts to de-escalate. We filed a dispute with the BC Tenancy Board, but due to scheduling complications, we ultimately chose to relocate for our peace of mind. After our departure, all renovations to the unit were completed. I share this to caution renters: document all interactions, insist on written communication, and know your rights. While renovations are sometimes necessary, the handling here created undue hardship. I hope future tenants are treated with more respect and fairness. Note: This review reflects my personal experience and is not a legal assertion.

Kian Kashanian

David, the building manager at 5166 Halifax St, is by far the best building manager I’ve had since coming to Canada 5.5 years ago. I’ve encountered many building managers in that time some of whom were rude, dismissive, or showed no care for newcomers like myself. David is the complete opposite. He is supportive, professional, and genuinely cares about the residents. In fact, the main reason I’ve chosen to stay in this unit is because of him. I truly hope more building managers can learn from his example.

Megan MacLeod

Deeply disappointed in their decision to ask all of their tenants in a heritage building to close their windows and unplug their ACs for 3 weeks in the middle of summer so they may paint the exterior. When asked if they can reconsider, we were told that this had been already decided with contractors and stakeholders. This shows that a discussion was made without the input and consideration of the tenants (the people that actually live and work in their property) in mind. People live and breathe in this property from many walks of life and MANY are sensitive to the increasingly hot summers in Vancouver. To suggest that tenants can go without any method of cooling for 3 weeks is, as BC’s Residential Tenancy Branch has stated on their website in regards to ACs on rental property, “unconscionable”. Please consider the priorities this company has when it comes to property management- because the tenants don’t appear to be one of them.

Megan MacLeod

This is a response to your reply to our previous review. As per the attached photos from the notice posted around the apartment complex and of our email correspondence, your reply to my review and what you wrote in the email are very different. In the email and notice, there is no where in writing where it specifies that windows are to be closed ONLY in the area where work is being done. Both state that ALL windows must be closed and that ACs must be brought inside. This was the initial reason why we sent the email as it was unclear. You told us in your words to "use common sense" during the apartment inspection yesterday when we discussed this review. But the information you relayed to your tenants didn't use the appropriate sense nor clarity for us to understand that only certain windows need to be closed when work is being done. You also told us during the inspection that the reason you didn't reply to our email was because you were on vacation. In which case, why was there not an automatic response set up to let people know of your absence? To let people know who to contact while you're away as our building manager? As you've stated previously, this paint job is to ensure the safety and well-being of your tenants. But when you don't take such measures to ensure that communication lines are open, how can you admit that the safety and well-being of your tenants is a priority? Additionally, you are incorrect about our apartment facing north as we are facing the opposite direction of the mountains. Attached is a screencapture of the compass app taken from our unit. But that is neither here nor there, as regardless of the location of the unit, people have different tolerances to heat and that is largely dismissive of the diverse needs of the people you claim to look after. If there was truly no way to cool the apartment during the hottest hours in the middle of summer like was suggested in the unclear wording of your initial notice or email, then we have every right to make our voice heard in regards to our own safety. A suggestion moving forward, as the job description of a property administrator states on the WorkBC website: a key responsibility of this role is to deal with tenant issues in an "understanding, diplomatic, and caring" way. Immediate defensiveness, inconsistent communication, and an inability to listen are qualities that impede success and show an inadequate understanding of the role. Perhaps common sense should be used moving forward.