Melrose Realty & Property Management

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Fiona Pham

This review is specifically for Shawna Ridley. She is the best property manager i have had by far, very knowledgable and experienced. She promptly keeps me updated of issues with the properties, willing to work with multiple vendors to get the best offer for fixing issues. There was a bad water burst in one of my properties and we got the firat quote of more than $4k to fix. Shawna went beyond to understand the cause of the leak, what needs fixed and how that helps prevents the issue going forward. She also helped looked for other vendor and found one that offered a solution that only cost half of the original quote. She coordinates well with my preferred contractors as needed to get the make ready process done fast and cost efficient. Shawna is a true 5 star PM.

Julianna Bradshaw

If writing this review saves even one person from renting through Home River Group, it was worth my time. This was hands down the worst rental experience I’ve ever had. From day one, there were red flags — We never talked to the same person twice, and they pressured us into signing the lease within 48 hours. That should’ve been my first warning. The day we moved in, we discovered mold infesting the cabinet under the sink — and even the drywall behind it. Carpets were filthy. Numerous black widows surrounded the house, including one right by the front door. Trash service took weeks and countless phone calls to set up. Maintenance was a constant nightmare: No hot water for four days in the middle of winter, and significant roof damage that went unrepaired for well over a month. Communication was almost nonexistent. Every call was routed to someone different, emails took days (or weeks) for a reply, and their so-called “local office” was nothing but empty desks. After moving out, they kept over $1,500 of our deposit for ridiculous charges, even though we left the home cleaner than we found it. And one last note: I find it very hard to believe the flood of 5-star reviews on their Google page are all genuine. They’re all worded suspiciously similar, with each one praising a single named employee. After everything I went through, I can’t imagine that many people truly had “amazing” experiences with this company. In my opinion, those reviews don’t reflect the reality of how Home River Group actually operates.

jessica boeggeman

Home river group assumed our lease from renters warehouse and I expected the worst and was pleasantly surprised. Called in for an update as to when I would be getting my security deposit refunded and had the pleasure of speaking with Gracelle Rama .. she was courteous and professional and addressed all my questions with a resolution. She was fantastic and I appreciated the assistance.

Courtney Lusk

My rental experience was smooth and stress-free from start to finish. The application process was simple, communication was clear and timely, and everything moved quickly. The team was professional, helpful, and made sure I had all the information I needed. I really appreciated how seamless the entire process was — definitely one of the best rental experiences I’ve had. Highly recommend!