The Spa at JW Marriott Chicago

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Bianca Lo

Highly recommend the spa at the JW Marriott! From the moment we arrived, the experience was great. We were welcomed with plush white robes and comfortable black rubber sandals. After securely storing our belongings in lockers, we were guided to the serene lounge area to relax before our services. My partner and I booked the Couples Journey, which was the perfect indulgence. It began with a full-body scrub, followed by 25 minutes soaking in a luxurious infinity tub with lavender Epsom salts, and finished with a heavenly 60-minute massage. I had Javier as my therapist, and he was absolutely phenomenal, one of the best massages I've ever had. His technique and pressure were spot on. My partner had Elizabeth, who was also excellent and very sweet she made us feel so comfortable and thoroughly explained everything. After our treatment, we returned to the lounge where we were offered light snacks, tea, and water. Once refreshed, we each headed to the wet lounge, which features a sauna, steam rooms, and showers. I personally loved the steam room and spent most of my time there, although I did notice the sauna wasn't heating properly during our visit. The spa was overall very clean and well-maintained. However, I echo a few other reviewers in saying the bathroom could use a bit more attention. That said, it wouldn't deter me from returning we had a wonderful, relaxing day and will absolutely be back.

Tiana Ellington

From the moment I walked in, I was made to feel special. From the lounge area to the waiting spaces. My masseuse, Javier, made me feel completely at ease. He’s not only incredibly skilled at what he does—seriously, one of the best massages I’ve ever had—but also warm, personable, and so easy to talk to. He made me feel like a queen! Every part of the experience was thoughtful and tailored to my needs, and I walked out feeling relaxed, refreshed, and truly cared for. If you’re looking for someone who knows what they’re doing and creates an environment of total comfort, go see Javier at the JW Marriott Spa! He’s a gem!

Gianna Davis

I treated myself to the Purifying HydraFacial at The Spa at JW Marriott Chicago. The spa itself is sleek and clean, and the staff were friendly, but the facial didn't quite live up to the hype—I was expecting that post-spa glow, but my skin felt pretty much the same. Also, be aware they tack on a 25% service fee automatically, which added nearly $70 to my bill—would've been nice to know that upfront. The amenities like the sauna and steam room were a nice touch, but overall, for the price, I expected a more standout experience. It's a decent spot if you're already staying at the hotel, but I might explore other options before coming back.

Eric Shorter

One of the top spas in Chicago and the TOP spa in the loop. Best massage by Mr. V, Outstanding facial by Cecilia, Relaxing Hamman bath from Jessica, and show stopping Mani and Pedi by Anna are my favorite slate of technicians. The stream room, saunas, showers, and waiting rooms make you wanna make a day of relaxation and pampering. As you arrive hopefully Marla and Mrs. Patricia will greet you to start your pampering off in a positive and smiling mood. Book now and be prepared to come back often!