Town Pallace Inn - Hotel in New Delhi

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Priyanka Tigga

My stay at Hotel Trio Intercontinental was truly exceptional. From the moment I arrived, the staff were incredibly welcoming and attentive. The front desk staff were efficient and friendly, and the housekeeping team kept the room spotless throughout my stay. Mr Ranjeet if possible, Mr Shiv at reception was particularly helpful with all my requests. The room itself was well-maintained, and had all the modern amenities one could need. I especially appreciated the comfortable bed and the quiet greenery atmosphere, which ensured a restful night's sleep and 20 Mtr Gardens with Children Activities.

Kalyan Ramakrishnan

The room was average, ac wasn't working properly. Most importantly the bed was solid as rock the door lock was not in good condition as well. I had to stand around 2 minutes for opening the door alone. The lock wasn't working properly. There was no hot water availability and heater facility as well. Even the cutlery provided by them was dirty and didn't look clean. The didn't provide a tooth brush as a complimentary just the tooth paste only after I requested it.

Vrushabh Kathane

I had an incredible stay at Trio International From the moment I checked in, the staff was incredibly friendly and accommodating. They made me feel like a valued guest, and it was evident they truly care about providing excellent service. My room was spotless, well-maintained, and had all the amenities I needed for a comfortable stay. The housekeeping staff was efficient, and any requests I had were promptly attended to. The concierge was also very helpful in recommending local attractions, and the dining options were top-notch. I will definitely be returning and highly recommend this hotel for anyone looking for a relaxing and hassle-free stay!” Feel free to tailor this based on your own experience! Very good service of Manager Mr. Javed jee and Mr. Harish jee , all staff members are very good in nature ..

Ramanathan sundaram

Cheated and Exploited – A Shameful Scam That Destroys Trust I am writing this review in utter frustration and disappointment. My experience at this hotel was nothing short of a scam, and I feel cheated, helpless, and angry. Before check-in, I enquired about the room tariff and was clearly informed that it would be INR 3,200 per night including breakfast. This rate was again confirmed at check-in by one of the hotel staff members. However, during checkout, a completely different person showed up — someone who was never present during my enquiry or check-in — and demanded INR 4,000 per night, completely denying the previous discussion. I tried to explain, but he rudely dismissed it and insisted I pay the higher amount. To make matters worse, when I pointed out the earlier confirmation, I was told that the staff member who confirmed the rate was “just a room boy” and was not authorized to speak about pricing. This is completely unacceptable and disgraceful. If your employee confirms something at the front desk, you as a hotel are fully accountable. Passing the blame onto a junior employee shows a shocking lack of professionalism and ethics. If this was an individual act by that checkout staff, then I urge the hotel management to take immediate action. Such behavior is not only fraudulent but also damaging to your hotel's reputation. If the management is aware of this scam and still allows it to happen, then it speaks volumes about your values. I was forced to pay more than I agreed to, with no resolution or proper explanation. The trust was broken, and the entire experience left me feeling cheated, humiliated, and robbed. To all future guests: Be very careful. Do not trust verbal commitments at this hotel. Get everything in writing or better yet, avoid this place entirely.